UrlEdge
Support Center

How can we help you?

Search our documentation, browse FAQs, or connect with our engineering team.

Get in touch

Choose the best channel for your needs.

Community

For general questions, feature requests, and community discussions.

Join Discussion

Email Support

Direct access to our engineering team for technical issues.

Send Email

Enterprise

Dedicated Slack channel, SLA guarantees, and priority routing.

Upgrade Plan

Frequently Asked Questions

What is the difference between Pro and Enterprise support?

Pro plans include email support with a 24-hour response time. Enterprise plans include a dedicated Slack channel, 1-hour SLA, and phone support for critical issues.

Where can I find the Terraform provider documentation?

Our Terraform provider is fully documented in the Terraform Registry. You can also find examples in our GitHub repository.

Do you offer migration assistance?

Yes, for Enterprise customers, our solutions engineering team can help you migrate complex routing rules from Vercel, Netlify, or legacy systems.

How do I report a security vulnerability?

Please email security@urledge.com. We participate in a bug bounty program and take security reports seriously.

Need something else?

Our team is distributed globally and ready to help you solve your edge routing challenges.